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This policy sets out exactly how bcd44 handles the personal information you share when you open an account, make a deposit through Nagad or Rocket, or contact our support team. Access to this platform and the rights described here depend on your local law and the eligible regions we serve.
When you create an account on bcd44, we collect the details you submit during registration — your name, contact number, and the payment method you choose, whether that is Nagad, Rocket or another supported local wallet. We use this information to operate your account, process deposits and withdrawals, verify your identity where required, and respond to any support request you send us. We do not sell your personal information to third parties. We may share limited data with payment processors and identity verification services strictly to complete the transactions you initiate. Cookies and similar tracking tools are used on our site to keep your session active and to understand which pages you find useful — you can manage cookie preferences through your browser settings at any time. Data we hold is kept only for as long as your account remains active or as long as required by the applicable rules in the regions we operate. If your account is closed, we follow a defined retention schedule before removing your records. The current state of your stored data is accessible by contacting our support team directly. Your use of bcd44 and the rights described in this policy depend on local law and eligible regions.
Deposits and withdrawals made through Nagad are processed by the payment provider. We receive confirmation of the transaction amount and reference only — your full Nagad credentials are never stored on our servers.
Rocket wallet transactions follow the same data-handling approach. We log the transaction reference and status in your account history, visible after login. Your Rocket PIN is never passed to or stored by us.
Your registration details, deposit history and support correspondence are stored in your account profile. You can request a copy or ask for a correction at any time by contacting our support team through the channels listed on this page.
This policy covers the information bcd44 collects directly through our platform — your account registration, wallet transactions, device session data and support communications. It does not extend to third-party services you access through links on our site, payment providers such as Nagad or Rocket who operate under their own privacy terms, or game content studios whose software runs within our lobby. Understanding the boundary helps you know where to direct a question if it sits outside what we control.
Registration data, login activity and session records fall fully under this policy. We control how this data is stored, who can access it internally and how long it is retained. If you want to review or update these records, contact us directly.
When you deposit or withdraw using Nagad or Rocket, the transaction moves through the payment provider's own infrastructure. We receive a reference and status update. The payment provider's own privacy terms govern how they handle your wallet data on their side.
Game content supplied by studios available in our lobby — such as PG Soft or Spadegaming titles — runs within our platform environment. We do not share your personal account details with these studios. Their software does not independently collect your registration data.
Any external link, partner page or service outside the bcd44 domain is not covered here. We have no control over how those services collect or use your data. Check the privacy terms of any third-party site before submitting your information there.
You have several practical options available to you regarding the personal information we hold. You can ask to see the data stored against your account, request a correction if any detail is wrong, or ask us to delete information that is no longer necessary — subject to the retention requirements that apply in the regions where we operate. These requests do not require a formal process; reaching our support team through the contact paths listed on this page is enough to get started. Once a request is received, we aim to confirm receipt and outline the next steps, though processing times depend on the nature of the request and any verification we need to complete. If your account is active, the most recent version of your registration details is always visible after login in your account dashboard.
After logging in, your account dashboard shows your registered contact details and transaction history. For a full data summary beyond what the dashboard displays, send a written request to our support team.
If your name, contact number or linked payment method needs updating, start by checking the account settings page after login. For changes that require identity verification, contact support directly with the relevant documentation.
Any question about how we use your data — whether it is about cookies, stored records or transaction references from Nagad or Rocket payments — can be sent to our support team. We will respond with a clear explanation of what we hold and why.
If you close your account and want to request removal of your personal data, let us know through the support contact paths on this page. We will confirm what can be removed and what must be retained under our regional obligations.
If you have a question about how we handle your data, want to correct information we hold or need to understand how a specific Nagad or Rocket transaction was recorded, reach our support team through the paths below. We handle privacy-related queries separately from general account support to make sure the right team sees your message. Availability of support and response timelines depend on the channels active in your eligible region.
Open the live chat widget from any page on bcd44. Select the account or privacy category so your message is routed to the correct team. Provide your registered contact number to help us locate your account records quickly.
Send your privacy-related request to our support email address shown in the contact section of your account dashboard after login. Include a brief description of your request and the transaction reference if it relates to a Nagad or Rocket payment.
Many data queries can be resolved without contacting support. Log in and navigate to your profile settings to see stored registration details, linked payment methods and the transaction history associated with your account.
Account security and data handling are applied consistently across every part of the platform — from your first login to each Nagad or Rocket deposit you complete. Session data is protected during transmission and access to stored account records is restricted internally. We review our data practices when platform changes affect how information is collected or processed, and we update this policy page to reflect those changes. The date of the most recent update is shown at the bottom of this page.
Your account credentials and payment references are handled using standard encryption during transmission. Internal access to personal records is limited to staff with a specific operational need. We do not store your Nagad or Rocket PIN at any point in the transaction flow.
Cookies keep your session active while you navigate the site and help us understand which parts of the lobby are most used. You can manage or clear cookies through your browser settings. Disabling cookies may affect how some account features behave during your session.
We keep account and transaction data for as long as your account is active and for a defined period after closure, in line with obligations applicable to the eligible regions we serve. Once the retention period ends, we remove personal records from active storage.
When we update this policy, the revised version is published on this page with the effective date noted at the bottom. If a change materially affects how we use your data, we will notify you through your registered contact details or through a notice after login.
The questions below cover what we hear most often about account data, payment records and how to make a request under this policy. If your question is not listed here, reach our support team through the contact paths on this page.
We collect the details you enter during registration — your name, mobile number and the payment method you select, such as Nagad or Rocket. We also record login activity and any support communications you send. This is used to operate your account and process transactions.
We share only the transaction details needed to complete a deposit or withdrawal — the amount and a reference number. Your full account registration data is not passed to Nagad or Rocket. Each payment provider has its own privacy terms that govern how they handle your wallet information on their side.
Log in and check your account dashboard — your registered details and transaction history are shown there. For a complete data summary that goes beyond the dashboard view, send a request to our support team through live chat or the support email shown in your account settings.
Yes. Contact our support team with the specific correction or removal you need. Corrections to your registered contact details can often be handled through account settings after login. Deletion requests are assessed against the retention obligations applicable in eligible regions before we confirm what can be removed.
Cookies keep your session active and help us understand how the site is used. You can manage or clear them through your browser settings at any time. Turning off cookies may affect how account features like saved preferences and active session state behave during your visit.
When we update the policy, the revised version is published on this page with the effective date at the bottom. If a change materially affects how we use your data, we will send a notice to your registered contact number or show a notification when you log in to your account.